City business hits new heights of customer satisfaction

Support local, independent journalism

The SE Voice is the Limestone Coast’s only fully digital publication. Locally owned & operated, we deliver all the latest news & sport direct to your fingertips. We're run by a creative team of local journalists all based in the region. News as we know has changed - we're delivering it first and free. Thank you for your support in keeping local news alive.

Lechelle Earl, owner/editor

City business hits new heights of customer satisfaction

ALimestone Coast business has experienced success at the 2024 Australian Achiever Awards for Australia’s Finance & Insurance Services category.

Mount Gambier’s Phoenix Lending scored 98.61% and was named the SA state winner for the category.

The Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers.

The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral.

The criteria are rated individually in percentage terms and the final score is an amalgam of these.

Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

A complete list of all businesses that have achieved award status over the last few years can be viewed at

Phoenix Lending director Tegan Kuhl said she was quite humbled when learning they had won.

“There was a little bit of disbelief initially but an overwhelming feeling of pride, knowing the service we strive to provide our clients is exactly what we are giving,” she said.

“It’s really nice to receive validation of hard work in this way and I am very grateful to my amazing clients and all those who support our business.”

Why wait? Get more stories like this delivered straight to your inbox
Join our digital edition mailing list and stay up to date on the latest news, events and special announcements from across the Limestone Coast.

Your local real estate guide - every Thursday


You might also like