City business hits new heights of customer satisfaction

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City business hits new heights of customer satisfaction

ALimestone Coast business has experienced success at the 2024 Australian Achiever Awards for Australia’s Finance & Insurance Services category.


Mount Gambier’s Phoenix Lending scored 98.61% and was named the SA state winner for the category.


The Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers.


The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.


The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral.


The criteria are rated individually in percentage terms and the final score is an amalgam of these.


Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.


A complete list of all businesses that have achieved award status over the last few years can be viewed at www.achiever.com.au.


Phoenix Lending director Tegan Kuhl said she was quite humbled when learning they had won.


“There was a little bit of disbelief initially but an overwhelming feeling of pride, knowing the service we strive to provide our clients is exactly what we are giving,” she said.


“It’s really nice to receive validation of hard work in this way and I am very grateful to my amazing clients and all those who support our business.”

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