AMount Gambier business has been recognised with a national award for its exceptional service.
Australian Coastal Shipping (ACS) has been awarded National Freight Forwarder of the Year at the prestigious DCN Australian Shipping and Maritime Industry Awards held in Melbourne.
Widely regarded as the pre-eminent award in the Australian maritime industry, the accolade recognises companies and teams that exemplify service excellence and efficiency across sea, air, road and rail freight.
General Manager Michael Johnston celebrated the achievement and emphasised the importance of his team in reaching this milestone.
“These things can only be achieved with great people, and I’m thankful every day for the team we have and their efforts in providing the best level of service to our clients,” he said.
“This award is a testament to their hard work, dedication, and passion for what we do.”
Mr Johnston said service was at the core of ACS’s operations.
“The company takes a personalised, hands-on approach to freight forwarding, relieving clients of the stress of shipment management,” he said.
“By blending advanced technology with direct, personal support, ACS ensures clients feel heard and valued.
“Our focus is always on simplifying the process for our clients.
“We want to be the partner they trust to deliver, not just shipments, but peace of mind.”
Mr Johnston said this customer-centric approach has led to impressive client loyalty, with relationships averaging over nine years and many spanning more than a decade.
“Operating from regional South Australia, ACS has built robust networks with carriers and suppliers across all states and territories to address challenges posed by its distance from major ports and transport hubs,” he said.
“These partnerships allow the company to offer competitive rates and ensure timely, cost-effective deliveries without compromising quality.
“Our location could have been a limitation, but we have turned it into an opportunity by building strong partnerships and adapting to the needs of the industry. It’s about being flexible, creative, and focused on solutions.”
Mr Johnston said despite the challenges of recruiting skilled freight forwarding professionals in regional areas, ACS has developed a diverse and talented workforce, with women making up over 50% of its team.
“By hiring individuals from varied backgrounds and leveraging their transferable skills, the company has fostered innovation and fresh perspectives,” he said.
“Our team’s diversity is one of our greatest strengths.
“We have created a supportive environment that empowers employees to excel, and that translates into exceptional service for our clients.”
